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Remote Assistance

To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

Remote Assistance
Click here for the Mac version

Important Design Tips

  • Keep text and images 4″ from top and bottom for an optimal viewing experience
  • Use high-quality images
  • Keep it simple and try not to clutter the design with text
  • Using a thicker font for text will allow the viewer to read it from a distance
  • Don’t skew logos or images – make sure they are scaled proportionately when scaled up or down.
All banners are 33″ x 84″.
Set canvas size (image size) to real banner size in inches (33″x84″).
Resolution
Design the banner at 300 dpi or higher since this will help you take maximum advantage of a banner printer.
File Types
Saving your design in high resolution PDF is highly recommended. Also submit the original file as a jpg to make sure you get the correct output.
Design Area
Keep all text within the 1-inch margins to avoid the possibility of any text being cut off during the finishing process. Do not include bleeds, printer prints edge to edge. Include background color in your file.

Software Instructions

Illustrator

Convert all text to outlines. Expand all fills and strokes. Save as PDF file.

Photoshop

Flatten the image. Make sure your file contains only 1 final background layer. Save as PSD file.

Publisher

You must save your Publisher file as PDF or high resolution (300 dpi or greater) TIFF or JPEG.

File-Type Instructions

PDF, EPS & AI Files
Convert all text to outlines. Expand all fills and strokes.

JPEG & TIFF Files
Make sure your JPEG or TIFF is set to 300 dpi at full size in inches. As a general rule, JPEG and TIFF files less than 1 MB in size cannot be printed. Do not compress or optimize your JPEG or TIFF and save at 100% quality.

Download Banner Templates

Don’t hesitate to call us if you have questions!
800-212-7317
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