Software Support Specialist

Diocesan is seeking a Church Software Support Specialist to join our Digital Products Team. This role provides technical support, training, and onboarding for parishes using our software. This is a full-time position in our Byron Center, Michigan office.

What You’ll Do

• Serve as the primary support contact for churches using our software
• Respond to customer support requests via phone and email in a professional, customer-first manner
• Onboard and train new clients on our software
• Create, document, and manage support cases in our CRM/ticketing system
• Provide clear, timely updates to clients on open issues and resolutions
• Lead client onboarding sessions and conduct software training for parish staff
• Participate in weekly team support meetings and collaborate with internal teams
• Perform other related duties as assigned

Who This Role Is Ideal For

• Former or current parish administrators, bookkeepers, or diocesan staff who enjoy technical problem-solving
• Customer support professionals who want to work in a mission-driven, faith-based environment
• Technically minded individuals who enjoy helping others
• Candidates comfortable with phone-based support and client interaction

Required Skills & Qualifications

• Strong customer service skills with a demonstrated customer-first mindset
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to work independently while contributing effectively to a team
• Reliable attendance and strong work ethic
• Comfort supporting users via phone and email in a professional support environment
• Proficiency with common computer applications (Microsoft Office, Google Workspace, web-based tools)

Individuals With The Following Experience or Technical Skills

• Experience with church management or nonprofit database systems
• Familiarity with parish operations, Catholic terminology, or diocesan workflows
• Church bookkeeping or contribution management experience is a plus
• Experience using CRM or ticketing systems
• Experience providing customer support
• Bilingual candidates are encouraged to apply (not required)

Benefits

• Medical and prescription coverage
• 401(k) with company match
• Life insurance for employee and dependents
• PTO accrual starting on day one

Work Location & Schedule

This is an in-person position at our Byron Center, MI office.

Please send resumes to jobs@diocesan.com.