When should I call support?

5-10 minute rule, if you cannot solve your issue within 5 to 10 minutes, call support at 1 (800) 994-9817

What is the difference between a recurring and non-recurring fund?

A recurring fund is one that is used every year. A Funds that typically is recurring is Sunday Offerings  A

How do I reset a user’s password?

Navigate to Administration > Users. Fill out the Email, First and Last name. click the active radio button. click the

What does “exclude from tax receipts” do?

When you choose the “Exclude from Tax Receipts” the fund will not appear in the two report types “Contributions –

Can I email directly out of Camino?

Yes, there is a right that allows you to set up email  The right is called “Ability to Configure the

Can I merge together duplicate households and members?

Yes, merging households and members is an option in Camino. It is a right that system administrators have and can

Can I move a member of one household to another household?

On the member screen select a member that is not the Head of Household. (The Head of Household cannot be