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To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

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Why, in my report, is some information missing for a household, but not others?

Updated

Go through these options that are typically the answer to this common issue

  • The Preview tab has missing information
    • Typically if the field is blank that’s because the field is blank in Camino whether it be first name, mailing address, or check number
      • Always double check Camino to make sure that the information is entered into Camino
      • Check your reporting criteria. Make sure you are not exluding the information that you are attempting to report on
      • After these steps if the information is in Camino and does not appear in the report, contact support 1(800)994-9817 or at camino@diocesan.com
  • My generated document has missing information
    • Check the preview tab and ensure that the value appears there
    • If the value appears in the preview, but not on your document
      • Redo the mail merge, ensuring no extra spaces are in front or behind the field you are pasting in
      • Be sure to SAVE and close the document and be sure to re-upload the document to Camino
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