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How do I set up remote assistance?
- Go to this link https://diocesan.com/customer-care/
- Scroll down and click the orange button that says “Launch Remote Assistance”
- A box will pop in the top right corner of your screen that says “DPI-QuickSupport.exe.” Double click and open the file. (NOTE: Box may pop up in a different corner especially in Apple products)
- You may be asked if it can be allowed to make changes to your device. Say “Yes.”
- Under the “Allow Remote Control” section you will see Your ID and Password.
- Give the support member the Your ID number first and then the Password.