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To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

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What do I do when my search for a household or community member in a Batch Contribution is not returning a result?

Updated
  1. Check and see if the household or community member is in the database. If they are continue to 2
  2. Make sure there is a head of household set for the record.
  3. Save the batch and leave the batch contributions section. Close out the Camino tab and open a new one and return to the batch
  4. If that does not work, clear out the last hour of history in the browser you are using. This clears the cache in the browser
  5. If none of these troubleshooting tactics are successful contact support for further assistance at 1(800) 994-9817 or camino@diocesan.com
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