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Remote Assistance

To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

Remote Assistance
Click here for the Mac version

Camino Knowledge Base

How Can We Help?

Getting Started

  • Support email and phone number
  • Add a Household and Members
  • Navigating the main menu
  • Reports Walk Through
  • Set up new users in Camino
  • Add a Batch Contribution
  • Formation Walk Through
  • Procedures Walk Through

Pricing/Billing

  • How much does Camino cost?
  • What is the price to move from my old database to Camino?

How-To

  • How to post sacraments in bulk
  • How to attribute a Loose Contribution to a Household or Community Member
  • How to Import Online Giving (All Others)
  • Import Online Giving with Vanco AutoConnect
  • How to add new Community Member
  • How to post Batch Pledges
  • How to add a new fund
  • How do I search for a specific field?
  • How do I set up remote assistance?
  • Add a Batch Contribution
  • How to translate a webpage to a different language

FAQs

  • Can I move a member of one household to another household?
  • Can I merge together duplicate households and members?
  • Can I email directly out of Camino?
  • What does “exclude from tax receipts” do?
  • How do I reset a user’s password?
  • What is the difference between a recurring and non-recurring fund?
  • When should I call support?

Troubleshooting

  • Why, in my report, is some information missing for a household, but not others?
  • What do I do when my search for a household or community member in a Batch Contribution is not returning a result?
  • How do I set up remote assistance?
  • I am having trouble signing in. What should I do?
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