Remote Assistance

To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

Click here for the Mac version
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I am having trouble signing in. What should I do?

Usually log in issues are caused by fat fingers. Verify that you have entered the correct email address and the correct pass word. If you are still having problems logging in you may want to try resetting your pass word, even if you reset the pass word to the same pass word that you were already using.

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