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Remote Assistance

To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

Remote Assistance
Click here for the Mac version

myParish App Knowledge Base

How Can We Help?

Getting Started

  • How do I enter Mass and Confession times?
  • How do I enter the staff directory?
  • How do I sign into the Admin site?
  • How to navigate the main menu?
  • (User) How do I get the myParish app on my phone?
  • (User) How do I find my parish in the app?
  • (User) How do I find my parish in the app?
  • How do I load a bulletin?

FAQs

  • Can I have multiple administrators?
  • (User) Why do you need my birthday?
  • What is Single Sign On (SSO)?
  • (User) Why can’t I log into online giving?
  • (User) Do I need an account?
  • What about non-Google calendars?
  • Why won’t the admin page save?
  • Can I add, subtract, or rearrange buttons?
  • Can I sync a Google calendar?

How-To

  • (User) How do I reset my password?
  • (User) How do I view a different reading?
  • How do I list our online giving?
  • How do I create groups?
  • (User) How do I join a group?
  • How do I use the calendar if I don’t use Google?
  • How do I create a message?
  • How do I load a homily?
  • How do I add additional administrators?
  • How do I reset my password?

Troubleshooting

  • Why can’t I send a message?
  • I am having trouble signing in. What should I do?
  • Why can’t I save my changes on the admin page?
  • Why won’t my bulletin load?
  • (User) I can’t log in. What do I do?
  • (User) I can’t find my parish. How come?
  • Why can’t I see the Homily I added?

My Account

  • Do I have to have an account to use myParish App?
  • Why does the account ask for my birthday?
  • How do I change my password?
  • Can I change the email address for my account?
  • Do I really have to scroll back one month at a time to set my birthdate?

Pricing/Billing

  • Are there any hidden fees?
  • How much does myParish app cost the parish?
  • How much does myParish app cost parishioners?
  • When will I be billed for myParish app?

Frequently Asked Questions

Can I have multiple administrators?

Yes! The myParish app is designed to allow you to have as many admins as you need. Just contact myParish app customer support and we will get you set up.

(User) Why do you need my birthday?

A user account is comprised of four items; name, email address, birthdate, and pass word. The birthdate is simply a means for the parish to be able to verify the users identity for groups.

What is Single Sign On (SSO)?

Single Sign On is a system that allows you to sign in to any Diocesan product that you subscribe to with the same account.

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