Remote Assistance

To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

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What’s the difference between Standard Fields and Advanced Fields? Forms – Field Types and Description

Standard Fields – Very changeable to different types of input

  1. Single Line Text – sentence or two of information
  2. Paragraph Text – Textbox for lots of information
  3. Dropdown – Shows one option to begin with but can choose one option from the list
  4. Multi Select – Shows one option to begin with but can choose multiple options from the list
  5. Number – used for input of a numerical value
  6. Checkboxes – can select multiple options which are all displayed to begin with
  7. Radio Buttons – can select one option which are all displayed to begin with
  8. Hidden & HTML not used very often
  9. Section – used to break down longer forms down into bite sized pieces i.e. Information for certain people
  10. Page – used for long forms, adds a next/previous button

Advanced Fields – Used more for specific types of input

  1. Name – Prefix, First, Middle, Last, and Suffix (labels can be changed)
  2. Date – Date of Birth, Date of Marriage Requested, etc.
  3. Time – Time of Mass, change to 12 or 24 hr format.
  4. Phone – Phone number format of Area code or International
  5. Email – Makes sure they input an email through validation
  6. File Upload – can specify allowed formats and upload multiple files even
  7. CAPTCHA – used to prevent spam coming through the form, always add one to the form.
  8. List – user can dynamically add more content depending on necessity.
  9. Consent – Checkbox that they agree to certain term & conditions
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