Remote Assistance

To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

Click here for the Mac version
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How do I create groups?

  1. Log into your admin site and go to the Groups tab.
  2. Choose Church and select your church from the Filter By a Church field
  3. Click Create Group
  4. Enter a Group Name and Group Description
  5. Make sure the settings are toggled the way you would like your group to work
  6. Click Save

Once your group is created it is important to establish a moderator. Here’s how:

  1. Using a Music Ministry group as an example it would be advised to converse with the proposed leader, for example the choir director
  2. Encourage the choir director to go to the Groups button on their phone and “Join” the group
  3. As an app admin you will accept their join request via the admin site
  4. From the members tab copy their email address from their account
  5. Go to the moderators tab and paste their email address into the search window
  6. Select their account.
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