Remote Assistance

To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

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Import Online Giving with Vanco AutoConnect

  1. Go to Contributions > Import Online Giving File 
  2. Click IMPORT ONLINE GIVING FILE in the top right
  3. Under File Type choose Vanco AutoConnect
  4. Add a description if you would like, and enter a batch date
  5. Select a Start Date and End Date
  6. Either import all funds or uncheck the import all funds checkbox and choose the funds to import
  7. Click IMPORT in the top right
  8. If there are import errors they will appear under the Import File tab
  9. The list of errors will appear in the status column
  10. Click the edit button on the far right of the transaction with an error. The reason for the error will be listed and then you can make the adjustment and then save the entry
  11. After all errors are fixed, all of the entries will appear without an error message
  12. The batch total will be shown 
  13. Press SAVE AND POST when finished
  14. You can DOWNLOAD REPORT or DELETE the batch

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