To provide the best possible service and resolve your issue efficiently,
a support technician may need to view your computer screen exactly as you
see it. If needed, our support staff will ask you to click the Remote
Assistance button to launch the remote viewer and will guide you step by
step through the simple process of connecting.
Download a CSV file from your e-giving company and save it to your computer
In Camino, choose the FILE TYPE, for the company that provides your e-giving
Add a description if you would like, and enter a batch date
Click the UPLOAD FILE button, and then find the CSV file that you saved to your computerÂ
Click IMPORT in the top right
If there are import errors, they will appear under the IMPORT FILE tab
The reason for the error is in the status column
Click the edit button on the far right of the transaction with an error. The reason for the error will be explained. Make the adjustment and then save the entry
After all errors are fixed, all of the entries will appear without an error message
