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Remote Assistance

To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

Remote Assistance
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Set up new users in Camino

Updated
  1. Go to Administration > Users
  2. Click ADD NEW USER in the top right corner.
  3. Enter new users Email, First Name, and Last Name.
  4. Click checkboxes for ACTIVE and FORCE USER TO CHANGE PASSWORD.
  5. Choose a role that you want the user to have.
  6. Click SAVE in the top right corner (once the data from 3 and 4 are filled in it will become highlighted)
  7. The new user will receive a password reset email. The new user will need to follow the prompts provided in the email.

New User Setup (PDF)

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