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Remote Assistance

To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

Remote Assistance
Click here for the Mac version
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Navigating the main menu

Updated
  • The dark area contains
    • Your Name
    • The parish name
    • The Camino Logo and name
    • Three bars (Known as the “Hamburger Menu or Button”)
      • If you click the hamburger button, the Diocesan side menu will appear allowing you to navigate between all Diocesan products
    • Arrow (next to Camino logo)
      • If you click on the arrow it will hide the main menu
      • To bring the main menu back, simply hover over it on the left part of the screen and it will reappear
      • To make the main menu remain in view permanently click the arrow again
  • In the Applications Section
    • What’s new? Click to see Camino’s release notes
    • Households – List of all households in Camino
    • Members – List of all members in Camino
    • Community Members – List of all Community Members in Camino
    • Administration
      • List of Users
      • List of roles that can be assigned to Users
      • Parish Information
      • Lists such as Ministries and Talents
      • Fund list
      • Procedures – Batch Sacraments, close out Formation classes, Grade Promotion, and Batch Tags
      • Email Settings – Where you enter email info to allow you to email out of Camino. See “Can I email directly out of Camino?” in FAQs for more info 
    • Contributions
      • Import Online Giving
      • Batch Contributions and Pledge
      • Loose Contributions table
    • Formation – For more information see Walk Through Section
    • Reports – For more information see Walk Through Section
    • At the bottom is the Support Email and Phone Number 8:30am to 5pm EST |
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