Remote Assistance

To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

Click here for the Mac version
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Can I merge together duplicate households and members?

Yes, merging households and members is an option in Camino. It is a right that system administrators have and can assign to other users as well.

  1. On either the household or member screen you will see a Merge button in the top right. (once you merge household’s you have to also merge their members using the same process or you will have duplicates)
  2. Select the box next to the household you want to merge into this household.
  3. Click the “Finalize Merge Process” button. You will get a pop-up asking you if you are sure to click yes. you will then get a pop-up stating the merge was complete.
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