Remote Assistance

To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

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How to translate a webpage to a different language

Chrome

  1. Open the webpage
  2. Once the page has loaded, right click anywhere on the page
  3. Click on ‘Translate to English’
  4. Click the dropdown and choose your preferred language
  5. The page will now appear in the preferred language

Microsoft Edge

  1. Open the webpage
  2. Once the page has loaded, right click anywhere on the page
  3. Click on ‘Translate to English’
  4. Next to the bookmark star a language icon will appear
  5. Click on that icon
  6. Click the dropdown and choose your preferred language
  7. Click ‘Translate’
  8. The page will now appear in the preferred language

Firefox

Firefox does not have a way to translate webpages. We recommend using Google Chrome or Microsoft Edge. A Google Translate extension can be downloaded to Firefox

iPhone

  1. Open the webpage
  2. Once the page has loaded, click on the ‘aA’ in the top left corner
  3. Click ‘Translate Website’
  4. Choose desired language from dropdown that appears at bottom of screen
  5. The page will now appear in the preferred language

Android (Chrome)

  1. Open the webpage
  2. Once the page has loaded, click on the three bars. They will be located in either the top right or bottom right corner of the screen
  3. Scroll until ‘Translate’ is found. Click ‘Translate’
  4. In the top left corner a blue icon will appear. Click on that
  5. Choose the language that you are translating from and then the language to translate to
  6. Click ‘Translate’
  7. The page will now appear in the preferred language

Safari

  1. Open the webpage
  2. Once the page has loaded, look for the translate button
  3. Click the translate button, then choose preferred languages
  4. Choose the language you wish to translate to
  5. The page will now appear in the preferred language
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