Remote Assistance

To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

Click here for the Mac version
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How do I search for a specific field?

You can search by Envelope number, Last name or ID Number. To search by Envelope number you imput e= and then the envelope number, for Last name it is l= and then the last name and for ID number it is id= and then the id number

Everything else on the households screen can be searched for without any special input. The fields include Home Phone, Address 1, Head Name, Head Cell, Head Work Phone, Co Head Name, Co Head Cell and Co Head Work Phone

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