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Remote Assistance

To provide the best possible service and resolve your issue efficiently, a support technician may need to view your computer screen exactly as you see it. If needed, our support staff will ask you to click the Remote Assistance button to launch the remote viewer and will guide you step by step through the simple process of connecting.

Remote Assistance
Click here for the Mac version

Web Knowledge Base

How Can We Help?

Website Editor

  • How to create and edit an Image Buttons Block?
  • How do I Use an Accordion Block?
  • How Do I Use Columns in Gutenberg?
  • How do I Make and Use Reusable Blocks?
  • How Do I Change Heading Sizes?
  • How Do I Add a YouTube/Vimeo Video to My Page/Post?

General

  • How do I Restore an Item from Trash?
  • WordPress Basics & Terminology
  • How Do I Reset My Password?
  • How Do I Upload Documents to My Website?
  • How Do I Embed an iFrame?
  • Where Can I Edit My Google Calendar Events?
  • How to Edit an Image Within WordPress?
  • Where Do I Edit an Image Within WordPress?
  • How Do I Edit My Google Calendar?
  • Clearing Cookies and Cache

Forms

  • How Do I Create a New Form?
  • What’s the difference between Standard Fields and Advanced Fields? Forms – Field Types and Description
  • How Do I Export Entries From a Form?
  • How Do I Setup Form Confirmations?

Pages/Posts

  • How Do I Create a Password Protected Page?
  • How Do I Schedule a Post?
  • How Do I Delete a Page/Post?
  • How Do I Restore a Deleted Page or Post?
  • How Do I Add an Image to My Page/Post?
  • How Do I Edit a Category?
  • How Do I Add a Category?
  • How Do I Add a Link to My Pages/Posts?
  • How Do I Add A Featured Image?
  • How to Assign an Author to a Page/Post?
  • How Do I Edit Pages/Posts?
  • How Do I Add a New Page to My Website?
  • How Do I Edit Links on My Pages/Posts?

Menu

  • How do I Add Pages to My Menu?
  • How Do I Edit My Menu Titles?
  • How Do I Delete Items From My Menu?
  • How Do I Add a Link to My Menu?
  • How Do I Reorder My Menu?

Image Gallery (Envira)

  • How Do I Add a New Envira Album?
  • How Do I Add a New Envira Gallery?
  • How Do I Add Photos to an Existing Envira Gallery?
  • How Do I Add an Envira Gallery/Album to a Page/Post?

Featured Articles

Popular Articles
  • How to create and edit an Image Buttons Block?
  • How do I Use an Accordion Block?
  • How Do I Use Columns in Gutenberg?
  • How do I Make and Use Reusable Blocks?
  • How Do I Change Heading Sizes?
Newest Articles
  • How Do I Add an Envira Gallery/Album to a Page/Post?
  • How Do I Add Photos to an Existing Envira Gallery?
  • How Do I Add a New Envira Gallery?
  • How Do I Add a New Envira Album?
  • How Do I Reorder My Menu?
Recently Updated Articles
  • How Do I Add an Envira Gallery/Album to a Page/Post?
  • How Do I Add Photos to an Existing Envira Gallery?
  • How Do I Add a New Envira Gallery?
  • How Do I Add a New Envira Album?
  • How Do I Reorder My Menu?

Frequently Asked Questions

Can I have multiple administrators?

Yes! The myParish app is designed to allow you to have as many admins as you need. Just contact myParish app customer support and we will get you set up.

(User) Why do you need my birthday?

A user account is comprised of four items; name, email address, birthdate, and pass word. The birthdate is simply a means for the parish to be able to verify the users identity for groups.

What is Single Sign On (SSO)?

Single Sign On is a system that allows you to sign in to any Diocesan product that you subscribe to with the same account.

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